Customer wants to update their MX records.
Long-drawn out thread exchange in the ticket.
I scroll up and down.
I scroll up and down again.
Nowhere is the domain needing the MX records updated mentioned.
I can understand a customer doing this.
Their geek nephew says "Update your MX record" or "You need a PTR" and that's all they know to ask for.
But multiple exchanges between the customer and the tech, and they don't realize they need to ask what domain needs the MX records updated?
Wow. Laughing.
Winner.