Okay, so I had three domains registered through Yahoo, and one of them came up for renewal.
Yahoo informed me it would be automatically renewed.
Say what?
Okay, so I deal with people all day who don't have their domains set to auto-renew and let them expire, then they call in or write in screaming that we let their site go down and we suck.
Uh huh. No, pal. YOU suck. YOU can't manage your domains for squat.
I don't like the idea of auto-renew for my own domains. I like to mark my calendar, watch the day approach, look around and see if there are any deals... shopping around.
Then I renew anyway.
But Yahoo going ahead and marking my stuff auto-renew when I wanted them to expire when I bought them? It would be sweet of them if I needed it, but I specifically don't. And I thought I had set it up that way when I ordered it.
To tell me such a thing, that level of presumption is arrogant and with them wanting to charge me for something I don't want or need anymore borders on the criminal. You're not going to charge me $10 because you think you're going to sneak that renewal notice into my spamfilter.
So I want to cancel this domain as well as another that I'm no longer using, so I go to Yahoo's site for managing domains to cancel them.
I click... and wait... and wait... and wait...
Page not found.
I click... and wait... and wait... and wait...
Page not found.
It took thirty goddamned minutes to bring up each domain's Cancel Services Page, then they tried to sell me more services, I had to click on Cancel again... then it asked why I wanted to cancel... then it gave me a confirmation number and something else to click on...
Goddamn it, Yahoo! When I want to cancel, you will cancel. Quit throwing roadblocks in my path. Quit giving me errors during the process because you're intentionally stalling me from cancelling.
Making it easy to sign up and making it near impossible to cancel... hrm... that's the American Way these days.
The one remaining domain I have with Yahoo is transferring to GoDaddy. They haven't screwed me with this foot-dragging bullshit.
Yet.
Comments (3)
Hard to cancel?? What about services that make you PAY a fee for being able to cancel?? (ie:Time Warner,Directv,etc).
Posted by webelder | November 2, 2006 1:10 PM
Posted on November 2, 2006 13:10
Way back when, one of my first domain hosts was Simplenet.com. Yascroo bought them out and boy, did they change what Simplenet had offered. Less space, less ftp accounts, less bandwidth unless you wanted to pay more $$$. Never did like them.
Ever since, whenever I see that Yascroo bought something else, I shudder.
GoDaddy rocks.
Posted by lisaviolet | November 2, 2006 2:00 PM
Posted on November 2, 2006 14:00
I went through this crap with Verizon when I wanted to cancel Ziggy2.
Posted by Laurence Simon | November 3, 2006 9:02 AM
Posted on November 3, 2006 09:02