Guy from a far-distant country decides that his country's webhosting options suck, so he buys a server from us.
*zorch* Suddenly, there's a problem with the automatic provisioning system, so the solution is to manually allocate a server for him.
Minor problem - the manually-provisioned server hangs. Never mind that... they tell the guy it's ready.
He replies politely, asking what's going on... not working, etc. So they try to get that server ready for him again.
This time, the server's ready. Three cheers. Hip hip-
THUD. They put the wrong drive image on it.
Now the guy snaps back a bit... and it turns out this was a test server he was buying before buying a block of servers.
Yeah, that's a gambit some customer use to try to get their issues sped up... like a guy buying a Porsche and saying "Fix this, and I'll buy a hundred more. No, really... and give me a discount, too."
But if it's not a gambit and it's a genuine attempt to test our services, well, with all the claims of instant-on and such, we just blew that sale.
Oh well. More systems to sell out to others... if they don't blow those as well.