There's a customer whining over and over again that he wants a specific technician to work on his server because he has a highly customized solution and this technician was the only one who could get it set up and running right.
Never mind that the tech has been gone for a while.
So the person wants to get a hold of the technician. You know, because he was so nice and wonderful and did all this stuff for him outside the scope of support for free.
My response should be "If he wanted to remain in contact with you, he'd have given his contact information to you."
So the guy's whining he wants his highly-customized solution backed up and replicated and such. In ways that we don't support or provide at any price, of course.
We keep telling him this. He keeps whining back, weaseling a new way to try to get his unsupported issue supported for free, dumping all of his responsibilities on us.
Just because you were able to convince some dumb mechanic schmuck to act as your chauffeur, it doesn't mean we're going to do it when he eventually walks away, pal. Go ahead and stick that cap and jacket up your ass.
This is why technicians shouldn't go outside the scope of support. They end up screwing the technicians that they leave behind when they go off to consult.
There is no such thing as "I'm just going to do this once." Once you do something, it's expected. They'll never want to or think they have to do it for themselves again.
I'm sure that others think of this tech with glowing fondness.
He was a nice guy, sure, but I kinda think he's an asshole for getting this whiny customer's hopes up that we do everything for free, and then dumping him on the rest of us.