The jerk who watched the email queue overnight copied some of the replies from customers into tickets, but didn't bother clearing out the queue when they handled the messages.
A few messages didn't get handled at all.
Oh, and they didn't sign their responses either.
Sure, there are times when I don't leave a clean and spotless queue for the next guy. But I do my best to keep things as orderly and well-maintained as possible so the next person doesn't spend their entire shift cleaning up mistakes and delay-tactics like I feel like I'm doing some days with the overnight shift's bumbling stewardship.
Told the supervisor, he says he'll tell that person's supervisor, and jack shit will be done about it.
You know, when this stuff happens, the so-called bonus point system they have for trinkets and baubles should work so that you either take away points from jackoff fucksticks and hand them to the cleanup drudge, or you grant points to the cleanup drudge from the supervisor's point pool that contains the screwoff that made the mess in the first place.
Not sure what I'd get with the points, though. Already got the 22" grill. Hrm... maybe something like a big foam bat to smack screwoffs in the head with? Can you exchange points for some retard to get a savage beatdown?
If someone's a total screwoff, well, maybe employees can pool their points and collaborate on a bigger beatdown.
"La la la la la... huh? What? I replied to tickets asking for followup information but closing them to inflate my stats? Well... uh..." WHAM WHAM WHAM WHAM
When's lunch?