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Disguises

Every now and then, there's a persistent kind of annoyance who will go through all the methods of support in rotation with the same problem.

Never mind that it's a billing issue, so there's nothing any of us in technical support can help him with, but apparently their English is so bad they just know to try the next method... and the next method... and so on.

Then, they try faking other identities, like "Hello, I am my own grandmother, and I bought this server for me as a gift but I cannot find the password..." sort of stories.

Here's one that keeps popping into chat every hour and wanting help, then they say their server is down.

Well, of course it is. And we need you to talk to a billing representative to deal with it...

Nope. They vanish, and they'll be back in an hour. Because billing issues are best solved with technical solutions, right?

It stuns me that people from all around the world to try to host with us. Makes me wonder about how badly hosting companies suck in their own languages and countries to force them to have to come to us.

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This page contains a single entry from the blog posted on October 2, 2006 2:00 PM.

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