The tech that normally watches the chat channel for customers whining about problems or bitching that they aren't getting the top-of-the-line server for ten cents a year apparently went nuts or is having a bad hair day, so I'm stuck pulling double-duty today.
It's not that hard to do, but I have a very simple philosophy about work: no additional responsibilities without additional compensation.
"Just this once" easily turns into "From now on." if you don't put your foot down quickly. And I'd like to see the paperwork on the wage increase before I let you add more crap to my pack.
Comments (3)
She's picking someone up and taking a vacation day. But *I* have the supervisor phone!
Posted by deskmerc | September 1, 2006 11:17 AM
Posted on September 1, 2006 11:17
Very stupid move on your part.
When all the techs refuse to cover for a lazy/absent supervisor, problems will get solved quickly.
Posted by Laurence Simon | September 1, 2006 11:19 AM
Posted on September 1, 2006 11:19
Take the phone off the hook, giving callers a busy signal.
Because if it takes 8 rings for you to pick up, you'll get creamed when the "lazy supervisor" returns; offering NO compensation, but getting the pleasure of telling you ... "and, you did a lousy job."
THey can't complain as much if they can't get through.
If it's OBVIOUS that the phone is off the hook, then, just pull out the cable from the bottom. Same thing. Phone won't ring. Hopefully, you'll remember to fix this. And, also report the "dead line" to the phone company, too. Nice to know you can cover yourself; even if you are abused by a supervisor.
Best avoidance mechanism? Say, "I'd love to, but I have snot coming up, and I'll only make anyone else touching the phone, sick, afterwards. OR, "Gee, I wish I could, but I have a dental appointment; or a BIG JOB that can't be interrupted "right now." Or, I have the world's worst headache, "right now." Or, my hearing's off, today. Must have an ear infection. Can't you ask someone else?
Whatever. Or you can just let the damned thing ring. People are trying to call your supervisor, anyway, let HIM/HER explain why they weren't answering their phone. (Oh. And, ask why the calls just can't be transferred. That works. Better than you think.)
Some guy who worked at Amazon wrote one of the funniest books. His name? DAISY. For some reason I remember "DAISY." He talked about being in the "call center." And, how he finally solved his problems. Getting great grades for it, too. NO CALL GOT MORE THAN 23 seconds of his time. Hello? "Gee, no answer. Time for the next call." And, yes, the book was extremely funny.
Posted by Carol_Herman | September 1, 2006 11:50 AM
Posted on September 1, 2006 11:50