So these web developers write in with a whole laundry list of demands.
Not requests. Demands.
They aren't the server owner, though. They're not even in the account contacts. So they're not authorized to make technical support requests.
If we let anybody make technical support or account requests, we'd be out of business in a day, buried under lawsuits for random reboots, reimaged drives, and stolen data.
So, I write the owner, telling them we received this request, but they're not authorized. They need to work through the server owner or get added to the account.
Guy writes back, all snippy. But he doesn't authorize them. Because he doesn't want them on the account doing things to his account. Although he does want them capable of making major changes to the server on a whim.
Lazy, irresponsible prick.
Yesterday's mailbox filled up with angry rants from someone who had his servers cancelled out from under him because Customer Service got an email asking to cancel servers and they apparently didn't bother looking up the account to make sure they're the owner.
I wonder how these people deal with their bank. Do they just scream at the teller to get their money, yell at the lock on the safety deposit box to open it, and let anyone just walk up and take money out of their account?
Whatever.
Comments (3)
Reminds me of the following exchange I had on Monday with a user.
User: My account is locked out.
Me: OK, it's unlocked. Try to log in.
User: I still can't. Can you reset my password?
Me: Sure, I just need to verify your ID first.
I tell her what her hint is and she can't remember the answer. At which, point, I have to send the case up to second-level which irritates this user somehow.
User: I don't understand why you're doing this or why you had to verify my identity before you could reset my password.
Me: Well, that's the policy.
User: I've never had to go through this verification process before when asking for a password reset.
Me: Then they're doing something they shouldn't be doing.
User: Whatever, send me to second level!
I guess this user would be perfectly OK with the idea that somebody else could call up, pose as her, get her password to her account, and view all of her files.
Posted by Brandon | February 1, 2006 1:34 PM
Posted on February 1, 2006 13:34
I think all you need is an account number and you can withdraw funds from anywhere.
It's said to be illegal wit banks, however, which is not the case with servers.
Posted by Ron Hardin | February 1, 2006 1:58 PM
Posted on February 1, 2006 13:58
Ron-
Yeah, in this day and age, I never understood how checks still exist.
Posted by Laurence Simon | February 2, 2006 9:12 AM
Posted on February 2, 2006 09:12