It annoys me when I have to clean up the mistakes of another tech. Especially when it's a simple, namby-pamby easy-peasy mistake.
It really annoys me when I look back at a customer's log and see multiple technicians circle-jerk around the issue and nobody knows what the fuck they are doing.
Worst part of the cleanup is not fixing the problem, but telling the customer "You just got fucked by a group of fucktard technicians that aren't fit to screw in light bulbs, let alone work on your site, but I've solved the problem once and for all until you shriek like a stuck pig and ask the fucktards to screw it up all over again." in a way that's pleasant and helpful is the worst part of it.
I usually pass these along to a supervisor to check up on, but they don't give a shit.
I don't blame them.
Comments (3)
The other day, somebody called in late at night to inform all 10 of their printers were down. To the keen tech, this would normally signal a problem with the print server since all of these printers are connected to the same printer.
To the overnight tech who took this call?
Nope.
He recommended the user reboot each and every printer in the room. Then the tech closed the call.
The user wasn't too pleased with the way this was handled, to say the least.
Posted by Brandon | December 2, 2005 5:40 PM
Posted on December 2, 2005 17:40
Wow. I bet that genius gets tapped for a management role.
Posted by Laurence Simon | December 4, 2005 10:11 AM
Posted on December 4, 2005 10:11
yep, it is always fun trying to explain how you fix an issue they been working on for days in minutes.
I usually do not like to lie, but have occasionally said "The previous tech left some things he had researched in the ticket..."
Posted by Cinomed | December 7, 2005 12:46 AM
Posted on December 7, 2005 00:46