Three back-and-forths with this person over trying to tell them their domain has expired and they need to go to their registrar to renew it. The issue has nothing to do with us whatsoever.
I've laid out a step-by-step to get them to their registrar. Copied down the email address and phone number and web site.
They're still in a shrill, berserk panic. No profanity, but pretty damn close to it in their random threats, accusations, recriminations, and frank admissions that they have no fucking idea what they're doing.
So I try to explain it in terms even an idiot can understand:
"This is akin to writing the manufacturer of your television set about paying your overdue cable bill. Just as you would talk to the cable company about your cable bill, you need to contact your registrar at x@x.com about your domain registration."
They are now accusing me of not helping them, boldly shrieking from Crazyassed to Apeshit, and they are going to make it their life's mission to have me fired.
I spend all that time pointing them in the right direction and doing everything but kicking their ass to shove them the first two steps, and this is the thanks I get?
Know what? Fuck them.
*deleted* *filter rule added*
I don't speak Apeshit.
Comments (1)
Or like when our corporate users get upset at us because they're trying to work remotely from home through a VPN connection but can't because their ISP is down.
Posted by Brandon | October 3, 2005 1:15 PM
Posted on October 3, 2005 13:15