Guy opens a ticket asking for help with a particular mailbox. Password isn't working.
Technician writes back asking what the password is for that particular mailbox.
Guy responds, completely bewildered. What do you mean by needing a password for that mailbox?
It's like telling the doctor that your right leg hurts, they ask to see your leg, and you say "Why do you need to see my leg?"
Crazy people!
Another guy whines that load on his cheap-as-shit, bottom-of-the-line server is too high.
A technician looks at it. Yup. It's high. Both processor and memory are gasping and wheezing.
Looking back at his history, he's been trying to squeeze Porsche characteristics out of this Yugo for over a year. And he's been told he's maxed out, but he refuses to admit it and keeps putting more sites on the thing.
He's told once again. He responds by saying we did nothing for him.
It's like going to a clothing store, buying a pair of pants, putting on a hundred pounds, then going back to the store to bitch about the pants no longer fitting.
"These don't fit anymore. I'm having problems putting them on, and I've started to get sores all over my ass, thighs, and legs from them being too tight. Make them fit."
"You need a bigger size."
"No I don't, these pants fit me just fine before. So you must be able to do something to make them fit again. You're not helping me! Help me now or I'll yell to have you fired!"
Why is it that demands that would be utterly insane and divorced from the basic laws of cause-and-effect in any other context seem justified and reasonable in the virtual world? Do people just look at this shit as Voodoo and think that sacrificing a few chickens will make it work all of the sudden?
You know, I bookmark these and check in on them every so often, just to see how many passengers on that server get trashed when the engine blows. Also, I get a sick little thrill when they've been warned that the thing is about to blow sky-high and they've never made backups.
I guess it's the same way with The Dead Pool. Some celebrities you stop watching for what they used to do with their talents but keep watching for their talent to completely screw themselves up. Or, as Uncle Guido used to say "Gregory Hines was an excellent tap-dancer and he had the sense to stay out of minefields."
Comments (2)
Blame Microsoft and AOL. Their products were designed so that people without a clue about how computers work could use them. So now you have clueless fuckers who think that they're power users and that technical support replaces help or -man files. Sort of an "if I can't fix it it must be a support issue" syndrome.
I still don't think it's as bad as having software purchases made by people who don't have any more of an acquaintance to IT than being known as the User From Hell by the support people.
Posted by B's Freak | August 2, 2005 12:04 PM
Posted on August 2, 2005 12:04
Sometimes I wonder if I'm really one of those pwoerless Power Users and not a true guru.
Posted by Laurence Simon | August 2, 2005 3:20 PM
Posted on August 2, 2005 15:20