So this guy gets dinged for spamming and his server gets a warning. A tech talks him through how to tighten things up, is told that the source of the spam is an infection from his own private network using the server as some kind of relay, and he's given a final chance.
Any more reports of spamming, he gets yanked permanently.
They always say "I understand" or "Yes" or "Righty-o."
All is well.
Not a day goes by, and there's over a dozen reports of spam from the server.
He gets locked out, the server yanked, and the account cancelled.
Have a nice day.
This sets the guy off. He fills up chat sessions, sends out angry emails, calls repeatedly... says he's losing tens of thousands of dollars, knows the owner, etc.
Why is it that when people say they know the owner, they don't call them directory? In fact, if they know the owner, why do they ask for his direct phone number or demand to be transfered to them?
Even the most simple child could tell you that if they really knew the owner, they wouldn't need to do that.
Still, they try.