When I see .br, I shudder.
For some reason, Brazil seems to be a large component of the international clientele. I'm not sure why, but I've made mention of the differing degrees of English proficiency of the Brazilians, anywhere from none to a bizarre pigdin we call "Brazinglish."
Babelfish is about as good as translating from the Brazilian dialect of Portugeuse to English as Mumford the Magician on Sesame Street was at turning magic tricks. It's almost, but not quite, completely useless.
For a while, we had someone from Brazil here on the floor, and the Brazilians caught on to this fact. Just like the Spanish-speakers got pulled this way and that to hop into a chat or a phone call or whatever to cover a support call (when our policy is "strictly" English-only), the Brazilian got run ragged.
What was even worse was that word-of-mouth passed the news that there was an ultra-cheap option for webhosting that had a guy who spoke their language, so ther continued to sign up, encounter horrific problems with the operating systems and control panels they chose without regard to the scale of their operations or skill in managing them, and they'd all hound this one guy.
And then, it was Carnival Time. The guy goes off to Carnival, never comes back, and mails back his passkey.
All these people are expecting to get a hold of Mister Portuguese Guy.
This is what you get when you say there's one policy, but when you sniff money you bend a little and let the door open a crack. You find yourself flat on your ass, seeing stars, a doorknob-shaped impression in the middle of your forehead, and a jam-packed room full of people back to babbling Brazinglish back at you expecting you to know exactly what they're saying.
Isn't Brazil a capitalist country with some strong IT capabilities? Don't they realize there's a market for Portguese-speaking webhosting among their own people? I mean, what did they give up their nuclear ambitions for, anyway... pillaging and burning more of the Amazon rainforest?
Come on, Brazil... you're got a massive market right under your noses.
Don't think that I don't like Brazilians. I mean, they have a pretty flag. And they have Pele. And any time a white collar criminal is on the run in the movies, they say they're going to skip to Rio. I consider that a sign of hospitality. On top of all of that, they're not as infested with ex-Nazis as Argnetina or Paraguay.
Maybe it's because they can't farm out their support operations to India. I mean, it's bad enough when support is in Englishindi, but I hate to thing of what Hinduguese would sound like.